1. Digital subscription access
CapitalBridge plans provide digital access to research and market information. Access is normally enabled after successful payment verification through Razorpay.
2. Cancellation
You may stop using the service at any time. Cancellation stops future use or renewal where renewal is enabled. It does not automatically create a refund for the already active paid period.
3. Refund eligibility
Because the product is a digital research subscription, fees are generally non-refundable once access has been activated. Refunds may be considered when access was not delivered after payment, the wrong amount was charged, a duplicate payment was captured, or a refund is required by applicable law.
4. Duplicate or failed payments
If Razorpay shows a failed payment but your bank account was debited, the amount is usually reversed by the bank or payment network. If two successful payments are captured for the same plan and account, contact support with both payment IDs.
5. Refund timeline
Approved refunds are initiated to the original payment method. Bank or payment network timelines may vary. We aim to review eligible refund requests within 7 working days after receiving payment ID, registered mobile number, plan details, and issue description.
6. Contact
For cancellation or refund requests, email support@adityatrading.com from your registered email or use the contact page. Include your Razorpay payment ID and registered mobile number.